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Virgin Media fined £28m for preventing customers from cancelling contracts

Virgin Media has been hit with a record £28 million fine for blocking customers from cancelling their contracts. Ofcom uncovered mishandled calls and excessive hold times, impacting millions of customers over nearly three years.

BBC News· Jul 8, 2026 · 7:44 AM · 3 views

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Virgin Media has been hit with a record £28 million fine for blocking customers from cancelling their contracts. Ofcom uncovered mishandled calls and excessive hold times, impacting millions of customers over nearly three years. Full story and more reels: https://newsreel.video #news #breaking #VirginMedia #Ofcom #consumerrights #fines #UK

Originally reported by BBC News. Read the full story →

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